We're here for you. We'll take care of everything you need to ensure smooth operations.
VELTEKO offers more than just state-of-the-art machinery. We are your partner from the initial consultation through to long-term operation. Thanks to our expert advice and comprehensive service support, we ensure reliable, downtime-free operation so that you can focus fully on your customers.
Need help with operating, maintaining, or setting up your machine?
Check out our FAQs, download manuals, or contact us via the contact form.
Our technicians are ready to help—whether remotely or on-site at your facility.
Fill out the service form and attach photos of the issue so we can respond as quickly as possible.
Need help with operating, maintaining, or setting up your machine?
Check out our FAQs, download manuals, or contact us via the contact form.
We recommend performing basic maintenance after every shift—cleaning and a visual inspection. It is best to schedule a full service inspection every 6 months or after 2,000 hours of operation.
Yes, you can handle routine tasks such as cleaning or replacing wear parts by following the manual.
However, for work involving electronics, drives, or dosing systems, we recommend contacting our service team.
Updates are available to all customers with active VELTEKO support.
Simply fill out the service form with your machine number and software version—our technician will send you the update package along with instructions.
We keep most standard parts in stock in the Czech Republic and usually ship them within 24 hours.
For special components, a technician will provide you with the estimated delivery time.
Each machine comes with a workshop manual and a spare parts catalog.
If you don’t have it on hand, please send us the machine’s serial number and a photo of the component—we’ll be happy to help you identify it.
Please fill out our service form, describing the problem and attaching photos.
Based on the information you provide, the nearest service technician will contact you.
We’ll take care of everything needed to ensure the smooth operation of your packaging machines.
How to order spare parts for your VELTEKO packaging machines?
When ordering a replacement part, you must provide the machine's serial number. You can find it on the nameplate located below the main power switch.
To find a part, use our easy-to-navigate online spare parts catalog and order it using the part number listed in the catalog.
If you can't find the part you're looking for in the catalog, simply take a photo of it and mark it with your finger or an arrow.
Need help with your order? We're happy to assist you. Email us at servis@velteko.cz
Head of the Service Department
Deputy Head of the Service Department
